Refund policy
Return & Refund Policy
Lolli Swann, LLC
We want you to love your Lolli Swann purchase. If something isn’t quite right, we’re here to help.
Returns
We offer a 14-day return policy, which means you have 14 calendar days from the date you receive your item to request a return.
To be eligible for a return:
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Items must be unworn, unused, and in the same condition as received
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Original tags must be attached
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Items must be returned in their original packaging
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Proof of purchase is required
How to Start a Return
To request a return, please contact us at:
📧 lolliswann@yahoo.com
If your return is approved, we’ll send you:
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A return shipping label
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Instructions on how and where to send your package
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Return Address:
Lolli Swann, LLC
P.O. Box 93
Crestview, FL 32536
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
The following items are not eligible for return:
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Sale or clearance items
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Gift cards
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Personalized or custom items (if applicable)
If you have questions about a specific item, feel free to reach out before purchasing.
Exchanges
The fastest way to receive a different size or item is to:
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Request a return for the original item
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Place a new order once your return is approved
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
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Refunds are issued to your original payment method
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Please allow up to 10 business days for the refund to appear, depending on your bank or credit card provider
If more than 15 business days have passed since approval, please contact us at lolliswann@yahoo.com.